Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product is not as described
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase.Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged. Items on sale are products currently in stock and not available for pre-order. Product sets are already discounted and store clearance sales discounts do not apply to sets.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: Janis & Friends, P.O BOX 63 Sutherland 1499. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
If you have any questions about this Policy, please contact us.
This document was last updated on March 28, 2019